Full-time firefighter. Ex-Army. The person first responders across five organisations have come to — formally and informally — for over a decade when the job follows them home.
Rick Moore has been a full-time firefighter with FRV for ten years. Before that, Infantry Section 2IC — deployed to East Timor in 2011, and part of the army contingent on the ground during the Black Saturday bushfires in Victoria in 2009, conducting body recovery and infrastructure assessment.
Since 2014, Rick has sat with first responders across FRV, CFA, Victoria Police, the AFP, and SES Victoria — formally and informally — at the job, after the job, and everywhere in between. Training academy recruits. Undercover narcotics officers. Heavy rescue specialists after mass casualty road crashes. Officers embedded with bikie gangs who came back with addictions. Members who survived knife attacks and assaults on duty. Crews carrying failed rescues, dead children, and the weight of colleagues lost to suicide. He was part of the response to the Bourke Street killings in Melbourne's CBD in 2017.
He has also sat with first responders from Ireland, the UK, the US, Canada, New Zealand, South Africa, and beyond — people who found Code One Support and reached out because there was nowhere else that spoke their language. International humanitarian paramedics working in active war zones have reached out. A firefighter from Ukraine contacted him while conducting rescues under Russian bombardment.
He has sat with the partners and children of first responders — families carrying a weight that has no formal debrief, no end-of-shift, and no language for what they're going through. And he has supported emergency service families through the deaths of people they loved.
Not a psychologist. Not a clinician. Someone who has been in the job, been to the same jobs, and understands what it costs.
Code One Support was built from that experience. The tools that help first responders survive this job long-term shouldn't only exist inside a clinical setting.
That's what Code One Support is.
"I kept watching people walk away from hard jobs with nothing. No structure, no support, no framework. And I knew, from experiencing those same jobs, that the absence of that has a cost. It accumulates. And eventually it shows up somewhere."
Rick Moore
Firefighter · Ex-Army · Trauma & Grief Peer Support
Rick speaks for fire services, police, ambulance, and emergency management organisations. And for corporate, leadership, and high-performance teams who need the same lessons applied to their context. The content is practical, peer-voiced, and drawn from real operational experience.
How leaders maintain clarity, control, and effective decision-making in high-stakes situations. Drawn from emergency services command structures.
Practical techniques to mentally switch off, recover, and prevent stress from carrying into life outside of work. Built for people who can't easily leave the job behind.
Understanding burnout, cumulative stress, and the long-term impact of sustained pressure on individuals and teams.
Lessons from emergency services command structures on leading, communicating, and performing under pressure.
Practical tools for individuals and teams after hard jobs, built around the realities of shift work and operational culture. For first responder organisations.
Building cultures where people actually look after each other. Practical, not performative. For emergency services and high-performance teams alike.
Available as
Keynote · Workshop · Leadership Teams · Wellbeing Programs · Corporate · Executive Teams · First Responder Organisations
For speaking enquiries, brigade and department sessions, and organisational training programs, reach out directly.
Speaking & Training EnquiriesCode One Support is non-clinical and peer-voiced by design. Not a charity. Not a clinical service. A direct, experience-backed resource built by someone who has sat in the room after the worst jobs — as a responder, as a peer, and as someone with over a decade of operational experience across fire, policing, and emergency services in Australia and internationally.
The audience is first responders and their families: firefighters, paramedics, police, EMTs, and emergency service volunteers — paid and unpaid — across English-speaking countries.
The goal is to become the dominant peer support voice in the first responder mental health space. Building tools, content, and community that help people survive this job long-term.
See The Code One Debrief